Repair Upgrade and Service

Whether your PC, Server, Workstation or Laptop has stopped working, become slow and frustrating or needs an upgrade, CFTS has the in-house expertise to help you.

Repair ServicePopular Computer UpgradesUpgrade ServiceVirus & Malware RemovalSupport PackagesComputer and Laptop Service

Workshop Maintenance and Repair Services

We offer Computer Repair and all manner of technical support... If it plugs in, we can fix it! we support all bands and makes.

  • Desktops
  • Laptops
  • Servers
  • Storage Devices
  • Printers
  • Photo Copiers
  • UPS/Inverters
  • Appliances
 

The majority of repairs are completed in-house, resulting in quicker repairs and better data security.

Popular Computer Upgrades

The most popular upgrades fall into one or more of the following categories:

  • Feature upgrades add capabilities such as CPU, GPU or networking.
  • Reliability upgrades are targeted at reducing failures and severity.
  • Performance upgrades speed up your system.
  • Quiet upgrades reduce the noise level of your system.
  • Convenience upgrades make it easier to do things you want to do.
  • Data safety upgrades reduce the likelihood that your data will be lost.

Computer Upgrade Service

Computer Upgrade Services – make your PC or Apple run faster hard drive upgrade, RAM upgrade and more, some popular upgrades:

  • Hard Drive Upgrades / Replacements
  • Memory / RAM Memory Upgrades
  • Software Upgrades
  • Windows 7 -> Windows 10 Upgrades
  • Graphic & Video Cards
  • Processors
  • Computer Chassis
  • Components & PSU's

Were not just limited to PC's we also deal with MAC, Linux and Android machines, all replacement parts from genuine sources.

Virus Removal & Antivirus Software Installation

It is not just inexperienced users of a PC or laptop that can fall prey to the effects of computer infection, even the most experienced users can inadvertently allow a virus or malicious software to enter and spread.

Slow computers speeds can be improved by removing Virus, Malware, Spyware and Trojan issues cleaning junk files, memory dumps, cookies, and bad windows sectors.

A computer that has been infected can put yours and others data at risk.

Support Packages

We have been maintaining and administrating networks and computers in Uganda and Rwanda of various kinds for over 20 years, we have the experience and skillsets to maintain almost any kind of hardware.

We now offer contracts for businesses that desire consistent servicing and repair, low fixed-fee contracts available for periods of 1 year or more.

Gratefully offering NGO's, Emergency Responce Services and Seniors a special discounts on all in-house services of 18%

Computer and Laptop Service

Not Sure What's Wrong with Your Computer or Laptop?

That's OK!  Most people just notice performance issues but aren't sure what's causing it. Our detailed hardware and software diagnostic process will identify the problem in no time.

  • Hardware Health Check
  • Software Audit
  • Clean and servicing moving parts (may require disassembly)
  • Remove Viruses and Malware
  • System Optimisation
  • Remove Bloatware
  • Reinstall the Operating System (if required)
  • Data Recovery transfer and migration
  • Desktop and Laptop cleaning service including keyboard and peripheral items finished off with a final wipe over with medical-grade sanitizer.
  1. Should the OS or apps need to be reinstalled we would need any relevant licences details.

Our well-trained techs can help you with just about any computer or network related problem. You can rest assured that you are getting the highest quality products and services.

Network Infrastructure Solutions and Services

CFTS provides complete end to end Communications and Infrastructure Solutions, this includes development, design, installation, and maintenance solutions for all types of data networks using the latest in Infrastructure and communications technologies from today’s leading manufacturers Molex, ZyXEL, Aberdeen Inc., BarracudaPeplinkAppliansys and Cisco.

Today’s business communications landscape knows no boundaries. From home office to satellite office, in the air and on the road, companies are witnessing the evolution of a workplace that demands unprecedented efficiency and anywhere accessibility. A relationship with CFTS isn’t merely about products; we can provide expert technical support and can manage every stage of a new site or upgrade of an established site build.

Network InfrastructureNetwork DesignNetwork SecurityServers and StorageHardware and SoftwareSome of our Clients

Network Infrastructure

The term IT infrastructure is a combined set of hardware, software, networks, facilities, etc. (including all of the information technology-related equipment)

CFTS specialises in resilient network infrastructure also know as NCVPI (Network Critical Virtual and Physical Infrastructure) and is essential to maintaining highly available and manageable networks.

Whatever your business needs, from network infrastructure installation, and systems design, analysis and implementation, to temporary staffing and outsourced IT services CFTS is your partner.

25-year Warranty for Networks, Servers and Storage 5-years.

Network Design

We are innovators, problem solvers and technologists, the many years of experience serving local indigenous companies, civil society organisations to International businesses, NGOs and government institutions have made CFTS Uganda 's leading infrastructure company, our expertise covers:

  • Structured Cabling
    - CAT6,7 and 8
  • Wi-Fi
  • VoIP
  • CCTV
  • Access Control
  • Smart Networks
  • Hybrid Networks
  • Virtualized Networks
  • Cooling Systems
  • Power Solutions
  • Environmental
  • Server Rooms
  • Termination Closets
  • IT FIt-Outs
  • Smart Buildings
  • Service Planning
  • Project Management

Network Security

Staying ahead of ever-mounting security threats has become a full-time job for many IT professionals, through our diverse portfolio of IT solutions, services, and experts are able to support IT teams where needed most.

  • Infrastructure Software
  • Firewalls
  • VPN Gateways
  • Unified Threat Management Systems and Appliances
  • Security Policies Creation
  • User and Device Access Control
  • Secure Remote Access

Servers and Storage

CFTS offers a full spectrum of rackmount scalable storage servers for data backup, nearline storage, media sharing storage, content creation, streaming media and post-production solutions, for more details on servers and storage see here.

  • Servers
  • Workstations
  • Bespoke Appliances
  • SAN / DAS and NAS Arrays
  • Sofware Defined Storage
  • Single Rack Storage up to 8PB

25-year Warranty for Networks, Servers and Storage 5-years.

Hardware and Software

IT infrastructure is only as strong as its weakest link, which is why at CFTS we only focus on providing quality Hardware and Software that we back up with first-rate support and warrantees.

We offer a wide range of computer and software products, including peripherals items, personal desktops, home entertainment, high-end gamers systems, business work stations, storage devices and servers.

We only buy direct and from grade A channels as such we can give full support and warranties for any products we sell.

25-year Warranty for Networks, Servers and Storage 5-years.

All of our data-related products are designed, configured, installed, and supported - ensuring optimum performance today and for the long term, you can focus on your business while we support you and your technology.

Whether you require a single rack, data centre or an entire campus remote from headquarters, it’s unlikely that planning and delivering your critical infrastructure will be a frequent occurrence – yet it’s crucial you get IT right first time.

IT Fitouts

We have a wealth of experience in project management and liaising with architects, engineers and integrators allowing us to carefully complete projects in as short a time as possible, we will ensure that all aspects of the project are managed efficiently and our installation team will work closely with you to ensure all criteria and preferences are met.

Simplified Project ManagementNew BuildsExisting BuildsSome of Our Clients

Our 'hands-on' management team has over 25 years of experience in the industry. Our team is well versed in almost all aspects of the server room and network design and installation.

  • Coordinate Materials Logistics
  • Contractor Management
  • Timeline Management
  • Site Coordination

We are experienced in managing all sizes of projects within the commercial, office, retail and industrial environments and work in both occupied and vacant spaces.

We’ll help you plan and design your space to optimize power and cooling capacity, we provide services in all areas of data cabling (fibre optic and copper), electrical fit-outs, phone systems and backbone links.

  • Design Assistance
  • Capacity Planning (Power and Cooling)
  • Services Technology Planning
  • Integrated Infrastructure
  • Purchase Install Infrastructure

Retrofitting an existing building can oftentimes be more cost-effective than building a new facility.

  • Power and Cooling Expansions
  • Air Containment Systems
  • Add-On Infrastructure Hardware
  • Migrating Equipment
  • Infrastructure Monitoring

The goal should be to create a high-performance building by applying the integrated, whole-building design process, to the project during the planning phase that ensures all key design objectives are met.

VoIP and CCTV Solutions

CFTS a Kampala based company and a leading installer of Grandstream IP communications products offer complete VoIP and CCTV infrastructure solutions crafted to empower businesses and organisations in Uganda and Rwanda with reliable cost-effective easy to maintain with very low TCO.

Infrastructure SolutionsCCTV SolutionsVoIP SolutionsIP PBX and GatewaysIP PBX Failover SolutionBusiness Conferencing

Infrastructure Solutions

The infrastructure, communication, and collaboration setup of a unified communications solution vary wildly depending on the industry of the deployment.

  • Education
  • Hospitality
  • Offices and Enterprises
  • Residential
  • Logistics and Tracking
  • Remote Camps
  • CCTV
  • VoIP
  • Parameter Security
  • Gateways
  • Business Conferencing
  • Communications Infrastructure

CFTS wide portfolio enables us to create a sculpted customised solution no matter the business vertical.

CCTV Solutions

CFTS brings you commercial-grade IP surveillance cameras that ensure you stay connected from anywhere you go.

Grandstream IP cameras and systems are proven and used in thousands of applications, providing everything needed to protect, manage and monitor any physical location.

grandstream cctv solutions uganda

VoIP Solutions

A powerful yet easy to manage voice, video, data, and mobility communications platform has never been more achievable than when anchored with Grandstream’s series of UCM IP PBXs.

  • Main Office
  • Network Backend
  • Meeting Spaces
  • Security and Reception

The UCM series of IP PBXs offer an extensive set of unified communication features in an easy-to-manage on-premise solution, with no licensing fees, upgrade fees or costs per features.

IP PBX and Gateways

Grandstream’s UCM series of IP PBXs offer an extensive set of unified communication features in easy-to-manage on-premise IP PBXs with no licensing fees, support from 500 users, all the way up to 2000 users, optional automated failover solution for business continuity.

Grandstream's wide-range of Gateways and ATAs are trusted by some of the largest service providers in the world, these IP PBXs provide the anchor to any communications network solution.

grandstream ippbx solutions uganda

IP PBX Failover Solution

An ideal high-availability solution to ensure maximum total system reliability and uptime that automatically switches the system control including all of the connected telecom lines, network links, auxiliary devices, and all of the SIP endpoints in the event of a failure.

  • Monitors two UCM6510 together for high availability
  • Smart failover solution that automatically switches to a hot-standby
  • Gratuitous ARP forces SIP endpoints to refresh without interruptions
  • Less than 1-minute system switching time

Business Conferencing

Take meetings and collaboration to the next level with video and audio conferencing solutions. From face-to-face visual communications and productivity-driving audio conferencing stations.

  • Full HD Conferencing
  • Audio Conferencing

grandstream conferance soltions uganda

CFTS has a growing team of technicians that have implemented VoIP and CCTV solutions for clients ranging from call centres, hoteliers, NGO's emergency responce organisations, small-medium business to campus-wide networks.

Remote Managed and Monitoring Services

Secure Your IT, Increase efficiency, and maximize uptime with CFTS's Remote Management and Monitoring Service that protects your data and IT assets from all types of threats and designed to help you support your infrastructure, even if it is outside of our facilities.

Overview of RMMYou need RMM whenMain FeaturesThe Benefits

Overview of RMM

The critical nature and pace of application updates, hotfixes and ongoing application maintenance have increased demands on corporate resources while the skills required to support these services are further removed from business differentiation and strategic investment. Legacy information systems carry a high cost of ownership and are difficult to maintain to meet evolving and complex business, regulatory and legal demands.

The cost and time needed to develop and fine-tune application management toolsets and processes restrict an organization’s ability to be proactive. In addition, it has become increasingly difficult to recruit the necessary skill sets to maintain and modernize these existing systems.

You need RMM when

  • You have multiple systems distributed around the globe.
  • Corporate or regulatory compliance measures have dispersed parts of your infrastructure to other locations.
  • The technical skills you require are not available in the locations where your equipment is located.
  • As part of a disaster recovery plan

Main Features

  • Monitoring: Agent-based or agent-less monitoring of remote networks, systems, and applications.
  • Remote Support & Administration: Remote KVM and terminal devices, as well as secure VPNs, means we can bring our experience to bear to assist with incident management, recovery, repair, or upgrades.
  • Remote Firewall VPN: The ability to securely access your remote systems is critical for effective monitoring and management.
  • Backup, Archival, & Vaulting: We can back up your remote systems or data to our facilities.

The Benefits

  • Faster diagnosis and resolution to critical IT issues
  • 24x7x365 Proactive monitoring of your IT infrastructure
  • Problem alerts
  • Server and workstation patch management
  • Antivirus and Antispyware
  • Monthly reports on the status of your IT environment
  • Management of assets (hardware inventory and software licensing)
  • Asset reporting services

In short, we can give you the tools or fully manage your IT department - regardless of the technology platforms you've invested in or the size of your company.

OPENING HOURS
Mon - Fri: 09:00-17:30 EAT
Weekends: Closed

Public Holidays: Closed

CONTACT US
Uganda: +256-(0)772-700781
Uganda: +256-(0)772-755501
Rwanda: +250-(0)786-304817
e-mail:

CREATING VALUE

Ours is a rich history providing holistic ICT support services; by designing, developing, implementing reliable and effective solutions, over the years we’ve learnt a thing or two about helping our customers getting IT right, the first time.

REGIONS COVERED
East Africa (Uganda, Rwanda, Kenya, Tanzania, Sudan) and DRC