Administrative

Customer Tailored Support

CFTS specializes in customer satisfaction. We are dedicated to ensuring that our customers can contact us in the best way…

CFTS specializes in customer satisfaction. We are dedicated to ensuring that our customers can contact us in the best way for them, so we provide you with three different methods to get a hold of us: phone, chat and email.

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Are there any hidden charges?

No. We will not charge you for anything without your prior consent.

No. We will not charge you for anything without your prior consent.

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Do you monitor your servers?

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

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What are your hours of Technical Support

Normal Support: email, and chat support is available 8 hours a day, 5 days a week, excluding public and bank…

Normal Support: email, and chat support is available 8 hours a day, 5 days a week, excluding public and bank holidays
Premium Support: Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

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Can I upgrade my hosting plan at a later stage?

Yes. All accounts can be upgraded. Upgrades will happen the same business day.

Yes. All accounts can be upgraded. Upgrades will happen the same business day.

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How long will it take to set up my account?

Your account will be activated the very same business day.

Your account will be activated the very same business day.

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OPENING HOURS
Mon - Fri: 09:00-17:30 EAT
Weekends: Closed

Public Holidays: Closed

CONTACT US
Uganda: +256-(0)772-755501
Uganda: +256-(0)772-700781
Rwanda: +250-(0)786-304817
e-mail:

CREATING VALUE

Ours is a rich history providing holistic ICT support services; by designing, developing, implementing reliable and effective solutions, over the years we’ve learnt a thing or two about helping our customers getting IT right, the first time.

REGIONS COVERED
East Africa (Uganda, Rwanda, Kenya, Tanzania, Sudan) and DRC