IT Support Services

No two companies are the same. On the surface, their IT requirements and infrastructures may seem similar. However, company goals, objectives and cultures are unique and businesses specific.

Whatever your business needs, from network infrastructure installation, and systems design, analysis and implementation, to temporary staffing and outsourced IT services, CFTS is Uganda's premier full-service solutions provider for your information technology requirements.

End User SupportServer and Network SupportManaged IT ServicesCloud MigrationSecurity and Virus ProtectionBackup Services

End-User Support

Get flexible, scalable and certified technical resources for deployment, installs, moves adds and changes and deskside support.

Use our efficient, friendly and tech-savvy help desk to support your organisation and users for trouble-free operations.

An effective support solution ensures that your staff is supported no matter where they are, what device they are using or how complex their issue is.

Quality of service is an essential requirement when caring for your team.

Server and Network Support

Each business, large or small, has an intensive IT network. Your business relies on the data stored in the IT system. In short, the servers are like the heart of your business as they manage the traffic, allow access to important files, documents and all the data of your business.

Even a small problem with your infrastructure can seriously reduce progress and put a halt on the workflow.

You can always rely on CFTS when it comes to server and network support of your business. Our mission is to make your IT environment safer, efficient and threat free.

Managed IT Services

CFTS can become your “virtual” ICT department, offering a tailored approach to core systems management and administration of all ICT infrastructure,

  • Proactive Monitoring of Devices and Networks
  • On-demand Remote Support
  • Preventative Maintenance
  • Patch and Update Management 
  • Local Off-site Backups

Scalable, effective support to help manage your existing infrastructure, supplement your in-house team and deliver ICT skills and expertise as you need them.

Cloud Migration

Moving to the cloud delivers multiple benefits – lower costs, greater agility and better resource utilisation. Making it possible to rapidly scale resources to support fast-changing business priorities, while achieving cost-efficiencies.

  • e-mail to Hybrid on-Premise / Cloud infrastructure
  • Office apps such as Office, Liberia or others to the cloud 
  • Groupware / Collaboration Suits
  • Server and Database Migration

Without the right skills or migration strategy in place, you risk compromising the security, reliability, availability and uptime of your environment, that's were CFTS comes in.

Security and Virus Protection

You can't remove the biggest threat to your network: your users. But we'll help you eliminate vulnerabilities attackers use to exploit those users and work their way to your crucial data and ensure patch compliance. We can help you patch and keep your most critical systems and apps protected.

CFTS can keep your workstations, servers, and company data safe with enterprise-grade patch management and virus protection.

  • Patch and Update Automation
  • Heterogeneous Platform Support (Virtual and Physical)
  • Third-Party Application Patching
  • Centralized Control

Backup Services

CFTS will work with your team to develop your organization’s backup and recovery schedule to ensure your business recovery plan gets you back on your feet in your required timeline.

We take a 3-2-1 approach to solutions to ensure we have:

  • (3) copies of your data on
  • (2) different media/locations with at least
  • (1) being off-site.

This ensures that no matter how dire the situation, data is not lost and your return to operations schedule is met.

If you already employ dedicated IT engineers, CFTS will work 'hand in hand' with yours to produce solutions for any IT matters you may have and facilitate systems to enable your company an improved flow of business.