Packing drives for shipping
It is critical that your device is correctly packaged so that it does not suffer further damage in transit to us. If you do not have a proper packing box, the following alternatives are adequate.
- For the postage of a single hard drive, place it in an anti-static bag, then wrap it in bubble-wrap or foam at least 8cm thick on all sides. Place that in a sturdy cardboard box, making sure that it fits snugly and cannot shake around inside the box.
- For an external storage device, use the original box in which it was purchased, or follow the above procedures (without the anti-static bag) but use at least a 15cm thick padding of packing foam or bubble-wrap.
- For multiple drives, wrap each drive in at least 3cm of bubble-wrap. Then layer all the drives together in an additional 5cm of bubble-wrap and place in a sturdy box. Make sure the drives fit snugly. Please do not use polystyrene chips or any packaging material that contains dust.
- For a large drive array, complete computer system or server, this should be delivered by a specialist courier or taxi, or placed in the original packaging in which it was purchased in order to post it or send by another courier.