Services and Maintenance Notices

These works are intended to make sure our infrastructure as a service provider stays up-to-date with the current technologies and keeps our service robust and healthy.

Often these works happen in the background and you will not be aware of them, however, every now and again unexpected disruptions can happen, we do our best to minimise these and keep you informed.

If you have any questions about this please use our online form to submit a request to Technical Support as they will always have access to the most up-to-date information.

06/06/2020 - CFTS Website undergoing updates

Normal CFTS website access may be disrupted while we implement new site updates. Service will be disrupted/unavailable between 00:00 EAT…

Normal CFTS website access may be disrupted while we implement new site updates.

Service will be disrupted/unavailable between 00:00 EAT June 8th to the 10th of June we sincerely apologize for the inconvenience.

This will not affect hosting or other sites, this is purely a CFTS site cosmetic update only, the site remains up to allow easy access to user control panels.

0 answers68 viewsPosted 1 month agoby peter2cfu
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31/05/2020 - CPANEL services disruption and workaround - Resolved

Normal control panel access may be disrupted while we implement DNSSEC CPanel Management Service will be disrupted/unavailable between 00:00 EAT…

Normal control panel access may be disrupted while we implement DNSSEC

CPanel Management Service will be disrupted/unavailable between 00:00 EAT May 30th to the 3rd of June we sincerely apologize for the inconvenience.

Resolved: 01/06/2020 / 20:13h EAT

Whats is DNSSEC

DNSSEC adds another layer of security to the DNS lookup. by using digital signatures and cryptographic keys to validate the DNS responses’ authenticity. These digital signatures protect clients from various forms of attack, such as Spoofing or Man-in-the-Middle attacks.

Control Panel Access:

  • https://<your domain>/cpanel
  • https://<your domain>/webmail

Workaround:

While CFTS implements DNSSEC if you have trouble with CPanel or webmail access, please use the following direct access IP's. enter your details as you would normally do.

  • https://109.169.37.60:2083 (cPanel)
  • https://109.169.37.60:2096 (Webmail)

*Please note while using this access the SSL certificates will show as invalid, the connection is still encrypted but not verified.

Only the management interface is affected. All other services and domains should be unaffected.

Technical Waffle:

If you feel technically inclined you can find out more below:

  1. DNSSEC check, ideally, all checkmarks should be green.
  2. About DNSSEC here.
  3. Can only be resolved at Tier 1 Level, as it involves domain validation above NS level, much like rDNS pointers for IP's.
0 answers155 viewsPosted 1 month agoby peter
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