What happens if you can't solve the issue? Open


This would be an L4 issue, which represents an escalation point beyond the organization. This is generally a hardware or software vendor. Within a corporate incident management system, it is important to continue to track incidents even when they are being actioned by a vendor you’re the Service Level Agreement (SLA) may have specific provision for this.

Posted 2 years agoby peter
#832218 viewsEdited 2 years ago

Please login to post an answer