What happens if you can't solve the issue? Open

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This would be an L4 issue, which represents an escalation point beyond the organization. This is generally a hardware or software vendor. Within a corporate incident management system, it is important to continue to track incidents even when they are being actioned by a vendor you’re the Service Level Agreement (SLA) may have specific provision for this.

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Posted 1 year agoby peter
#831345 viewsEdited 1 year ago

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