e-mail

We have two ways of you to access your email, via the web or client.

The easiest way to start checking a new email account is to use a Webmail interface via the web: http://yourdomainname/webmail
This section covers the basics in setting up an email account using an email locally client installed on your computer, phone or other.

How to Log in to your webmail account

To log in to your webmail application, enter the following in your address bar: if this is the foirst time…

To log in to your webmail application, enter the following in your address bar:

if this is the foirst time you logged int then you we be asked to chose your prefured webmail application:

  • Horde
  • Squirrel Mail
  • Round cube

http://yourdomainname/webmail

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How to Configure your email account in Outlook 2016 for Mac

The following article will guide you through configuring your email useing Outlook 2016 on the Mac Before you start, be…

The following article will guide you through configuring your email useing Outlook 2016 on the Mac

Before you start, be sure you have tthis information handy:

Once you have launched Outlook on your device, you can add an account in two different ways

  • When you start the application for the first time. A setup wizard will appear and prompt you to enter your email address.
  • If you have already added an account. Click Tools in the menu bar at the top of your screen, then Accounts. In the window that pops up, click +, then New account.
  • Enter your email address, then click Continue. For the provider, click on IMAP/POP, then enter the information requested
  • Account type: Leave IMAP (selected by default).
  • Mail address: Enter a name that will distinguish this account from any other accounts added in your Outlook app.
  • Username: Enter your full email address.
  • Password: Enter the password for your email address.
  • Incoming server : Enter the mail server “mail.yourdomainname”. Leave the "Use SSL to connect" box ticked.
  • Incoming port: Enter port 993.
  • Outgoing server : Enter the mail server “mail.yourdomainname”. Leave the "Use SSL to connect" box ticked.
  • Outgoing port: Enter port 465 or 587.
  • Once you have entered this information, click Next. If the information is correct, Outlook will successfully connect to the account.
  • To check that the account has been configured correctly, you can send a test email.
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How to Configure your email account in Outlook 2016 for Windows

The following article will guide you through configuring your email on an Android device. Before you start, be sure you…

The following article will guide you through configuring your email on an Android device.

Before you start, be sure you have tthis information handy:

Once you have launched the Outlook app on your device, you can add an account in two different ways:

  • When you start the application for the first time: A setup wizard will appear and prompt you to enter your email address.
  • If you have already added an account: Click File in the menu bar at the top of your screen, then Add account.
  • Enter your email address, then click Advanced options. Tick the box that appears next to Let me set up my account manually, then click Connection. Select IMAP from the list of account types.
  • Then fill in the information requested:
  • Incoming Mail Server: Enter the mail server “mail.yourdomainname
  • Port: Enter port 993
  • Encryption method: Select SSL/TLS.
  • Requiring authentication: Do not tick the “Require secure password authentication (SPA) on connection” box.
  • Outgoing Server: Enter the mail server “mail.yourdomainname”.
  • Port: Enter port 465 or 587.
  • Encryption method: Select “SSL/TTLS”.
  • Requiring authentication: Do not tick the “Require secure password authentication (SPA) on connection” box.
  • Once you have entered this information, click Next and enter your email address’ password. If all the information you have entered is correct, you will be able to log in to your account straight away.
  • To check that the account has been correctly configured, you can send a test email.
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How to Configure you email account on the Mail app, for macOS

The following article will guide you through configuring your email on an macOS such as El Capitan, Sierra and High…

The following article will guide you through configuring your email on an macOS such as El Capitan, Sierra and High Sierra

Before you start, be sure you have tthis information handy:

Once you have launched the Mail app on your device, you can add an account in two different ways:

  • When you open the app for the first time: A window will appear, asking you to select a service provider for your Mail account. Select Other Mail account, then continue.
  • If you have already added an account: Click Mail at the top of your screen, then Add account. Select Other Mail account, then continue.
  • Enter your account information:
  • Name: Enter the sender name that you wish to be displayed when sending emails from this address.
  • Email address: Enter your full email address.
  • Password: Enter the password for your email address.
  • Click on the Log in button. A message will appear prompting you to continue, then enter the following information:
  • Account type: Leave IMAP selected in the drop-down menu.
  • Incoming server Enter the mail server: mail.yourdomainname
  • SSL: Yes
  • Port: 993
  • Outgoing server Enter the mail server: mail.yourdomainname
  • SSL: Yes
  • Port: 465 or 587.
  • Click again on the login button. If all the information you have entered is correct, you will be able to log in to your account straight away
  • When you are asked to select the apps you want to use with your account, ensure that Mail is ticked so that the application works correctly with your email address, then click Done.
  • To check that the account has been correctly configured, you can send a test email
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How to Configure an email account on iPhone and iPad, via the Mail app

The following article will guide you through configuring your email on an Apple/iOS device. Before you start, be sure you…

The following article will guide you through configuring your email on an Apple/iOS device.

Before you start, be sure you have these handy:

  • Your domain name: yourdomainname as an exanple 'computer-facilities.com'
  • Your email address: account@yourdomainname
  • Your email password:
  • The Incoming and Outgoing Mail Server name is the same mail.yourdomainname

On your device’s homepage, go to Settings. There are two ways of adding an account, depending on the iOS version you are using:

  • For iOS 7, 8, 9 and 10: Go to Mail, Contacts, Calendar, then Add account. Choose Other, then Add a Mail account.
  • For iOS 11: Go to Accounts and passwords, then Add account. Choose Other, then Add a Mail account
  • Enter your account information:
  • Name: Enter the sender name that you wish to be displayed when sending emails from this address
  • Email Address: Enter your full email address
  • Password: Enter your email address password
  • Description: Enter a name that will distinguish this account from any other accounts added in your Mail App
  • Tap Next, and enter the information requested:
  • IMAP or POP: Leave IMAP selected by default
  • Host name (Incoming): Enter the mail server: mail.yourdomainname
  • SSL: Yes
  • Port: 993
  • Username (incoming): Enter your full email address
  • Password (incoming): Enter your email address’ password
  • Hostname (outgoing): Enter the mail server: mail.yourdomainname
  • SSL: Yes
  • Port: 465 or 587.
  • Username (outgoing): Enter your full email address
  • Password (outgoing): Enter your email address’ password
  • Then tap Next. If all the information you have entered is correct, you will be able to log in to your account straight away
  • When you are asked to select the apps you want to use with your account, ensure that Mail is ticked, so the application will work correctly with your email address.
  • You should then tap Save.
  • To check that the account has been correctly configured, you can send a test email
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How to Configure your email account on Android, via the Gmail app

The following article will guide you through configuring your email on an Android device. Before you start, be sure you…

The following article will guide you through configuring your email on an Android device.

Before you start, be sure you have these handy:

  • Your domain name: yourdomainname as an exanple 'computer-facilities.com'
  • Your email address: account@yourdomainname
  • Your email password:
  • The Incoming and Outgoing Mail Server name is the same mail.yourdomainname

All Android devices come with the Gmail app, and Android prompts you to sign in to Gmail or create an account the first time you turn on your phone.

The Accounts section in the Settings menu has an option to set up additional Gmail accounts or other email accounts using your providers' incoming and outgoing server settings.

  • If no account has been set: Tap through the welcome screen, and tap Add email address. Next, choose Other
  • If an account has already been set: Tap the three-line icon on the top left-hand corner, then the arrow icon to the right of the account name that has already been set. Next, tap Add account, and choose Other
  • Enter your email address, then click Next.
  • When you choose an account type, select IMAP then enter your email password. Click Next to continue with the configuration
  • Enter incoming server settings:
  • Username: Enter your full email address
  • Password: Enter the password for your email address
  • Server: Enter the server: mail.yourdomainname
  • Security type: SSL/TLS
  • Port: 993
  • Tap Next, then enter the outgoing server settings:
  • Username: Enter your full email address
  • Password: Enter the password for your email address
  • SMTP server: mail.yourdomainname
  • Security type: SSL/TLS
  • Port: 465 or 587.

Then tap Next. If all the information you have entered is correct, you will be able to log in to your account straight away

The native Email app doesn't come with all devices, but it's available free in the Play Store.

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What is SSL and why is it important?

SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are cryptographic schemes that allow a visitor’s web browser to communicate securely with…

SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are cryptographic schemes that allow a visitor’s web browser to communicate securely with a web server. All sensitive data (credit card numbers, login information, etc.) that is transmitted over the Internet should be protected by SSL/TLS. TLS is simply the more recent version of SSL.

Which is more secure – SSL or TLS?
TLS v1.0 is marginally more secure than SSL v3.0, its predecessor. However, subsequent versions of TLS — v1.1 and v1.2 are significantly more secure and fix many vulnerabilities present in SSL v3.0 and TLS v1.0. For example, the BEAST attack that can completely break web sites running on older SSL v3.0 and TLS v1.0 protocols. The newer TLS versions, if properly configured, prevent the BEAST and other attack vectors and provide many stronger ciphers and encryption methods.

so: In terms of security they both for now considered equally secure.

The main difference is that, while SSL connections begin with security and proceed directly to secured communications, TLS connections first begin with an insecure “hello” to the server and only switch to secured communications after the handshake between the client and the server is successful. If the TLS handshake fails for any reason, the connection is never created.

Unfortunately, even now a majority of web sites do not use the newer versions of TLS and permit weak encryption ciphers, CFTS servers support both SSL and TLS as standard, for web and e-mail access.

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CFTS e-mail Ports and Services

To access your hosting account mailboxes on our servers with an email client such as Outlook, iPhone, MacMail, or another…

To access your hosting account mailboxes on our servers with an email client such as Outlook, iPhone, MacMail, or another client of your choice (either POP or IMAP with SMTP for sending mail), you have to configure it. You'll find the required configuration information/settings below: Ports in use for secure and non-secure protocols, excluding any custom ports that may be set up for you.

Service Insecure Secure Notes Access
POP 110 995 For receiving only e-mail client
SMTP 25 465,587 For sending only e-mail client
IMAP* 143 993 For syncing data across multiple clients e-mail client
HTTP HTTP 80 443 Webmail access (http://webmail.yourdomain)

*IMAP protocol is very sensitive to bandwidth issues, make sure your network or internet bandwidth is of sufficient quality and capacity.

Client-side configuration

  • Authentication: uses both full e-mail address and password e.g. username@yourdomain and password of your email account as default.
  • Incoming Mail Server: mail.domain
  • Outgoing Mail Server mail.domain
  • Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
  • Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)

Internet access

  • webmail: https://yourdomain/webmail

Several ISP’s block port 25 outbound (SMTP) however they normally offer an alternative for relaying/sending mail, if you do not have external mail servers this is an option you can use, otherwise use the secure protocols/ports, if that fails we can give you a custom port to use.

Other Notes

  • Mac Mail IMAP Note: The "IMAP Path Prefix" needs to be set to INBOX otherwise Mail.app will not be able to store deleted, draft or sent mail on the server
  • Unless you have an SSL certificate needed for extra security (with CFTS this is provided free on most yearly hosting packages)  then you will get SSL Error - Certificate Not Trusted, you can safely ignore this error.
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